- All returns or exchanges are subject to approval.
- Returns for exchange or store credit must be made within 20 days of receipt of purchase.
- Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
What cannot be returned:
- No returns will be accepted after 20 days of receipt of purchase.
- Items that are not in their original packaging cannot be returned.
- Any used garments cannot be returned. Items must be new / unused to be eligible for return.
- Calculating refund:
- Returns due to customer's error: 20% restocking fee.
- Returns due to our error: Full amount refunded
- Shipping and handling fees are not refundable unless the return / exchange is a result of our error.
STEP 1: Request RMA #
Send an email to firstname.lastname@example.org formatted as follows:
"Return Request for Order No. _______"
- Reason of return.
- Preferred action: Refund / Replacement / Exchange.
- Detailed description and picture if item is considered damaged or defective.
We will reply and provide an RMA # and shipping address to you within 24-36 hours. If you do not receive our email within 2 business days, please check your junk mail / spam folder.
STEP 2: Return Items to 361 Printing & Embroidery
Package the return item/s carefully with your RMA# written on the outside of the box. We are not responsible for any damages that may occur when the item(s) are shipped back to us.
STEP 3: Receive Refund or Replacement
We usually process and send replacement items within 3-5 business days from the day we receive your package. All replacements will be shipped via UPS Ground. Please allow 5-7 shipping days for final delivery.
Refunds are given in the same form of original payment used for purchase. They are sent within 3 to 5 business days of receipt of the return package.
Send the package to:
361 Printing & Embroidery LLC.
301 El Camino Real St.
Port Lavaca, Tx 77979