Return Policy

Return Policy

- All returns or exchanges are subject to approval.
- Returns for exchange or store credit must be made within 20 days of receipt of purchase. 

-  Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

What cannot be returned:

 - No returns will be accepted after 20 days of receipt of purchase. 

- Items that are not in their original packaging cannot be returned. 

- Any used garments cannot be returned. Items must be new / unused to be eligible for return.

- Calculating refund:
- Returns due to customer's error: 20% restocking fee.
- Returns due to our error: Full amount refunded
- Shipping and handling fees are not refundable unless the return / exchange is a result of our error.

STEP 1: Request RMA #

Send an email to info@361printing.com formatted as follows:

Subject:
"Return Request for Order No. _______"

Body:
- Reason of return.
- Preferred action: Refund / Replacement / Exchange.
- Detailed description and picture if item is considered damaged or defective.

We will reply and provide an RMA # and shipping address to you within 24-36 hours. If you do not receive our email within 2 business days, please check your junk mail / spam folder.

STEP 2: Return Items to 361 Printing & Embroidery

Package the return item/s carefully with your RMA# written on the outside of the box. We are not responsible for any damages that may occur when the item(s) are shipped back to us.

STEP 3: Receive Refund or Replacement

Replacements:

We usually process and send replacement items within 3-5 business days from the day we receive your package. All replacements will be shipped via UPS Ground. Please allow 5-7 shipping days for final delivery.

Refunds:

Refunds are given in the same form of original payment used for purchase. They are sent within 3 to 5 business days of receipt of the return package.

Send the package to:

RMA#

361 Printing & Embroidery LLC.

301 El Camino Real St.

Port Lavaca, Tx 77979